Vistara is increasingly adapting artificial intelligence to enhance performance. Vinod Kannan, CEO, Vistara, said on Monday that the airline plans to utilise virtual reality and augmented reality technologies to conduct certain training activities for its staff. While the airline chief stated that human intelligence will always have its place, he added that some situations are better handled by bots.
Addressing the use of artificial intelligence by the airline, the CEO said, “There are certain things that have already been done. We have a chatbot. We are trying to improve how we do some of our training. We are also looking at virtual reality, augmented reality. Some pilots (projects) we are doing on that front to see whether they can render some mock ups, especially in the engineering space to see,” reported PTI.
Replying to a query about whether artificial intelligence applications help in reducing staff costs, Kannan replied, “The answer is yes and no. The carrier is trying to see how much more self-help can be provided to customers with the help of artificial intelligence.” He added that certain basic inquiries from the customers such as flight status and baggage could be answered by bots with the right data. “There is always going to be a place for human intelligence because there are certain situations that cannot be handled by bots,” he said. Vistara is already using chatbots to address customer queries.
Notably, airlines lately have been adapting artificial intelligence increasingly, as they intend to cater to the customers and provide more hassle-free services, improve efficiencies, and also lower costs.
Currently, Vistara owns a fleet of 67 aircraft and operates nearly 320 flights daily. A joint venture between Tata group and Singapore Airlines, the carrier is in the process of being merged with Air India.
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