Picture used for representational purpose only
NOIDA: With rising Covid cases, the Noida power department has urged consumers to avail online services related to the correction of bills, load capacity, new connections and many more.
Local sub-divisional officers’ (SDO) offices have also been asked to operate at 50% capacity to ensure Covid appropriate behaviour while a Covid help desk will be provided to assist those still coming from rural areas. The decision has been taken to prevent the spread of Covid-19.
“Although we already have online facilities for bill payment and new connections, instructions have been given to provide online services for problems related to the correction of bills, increase or decrease in the load capacity, change in tariff, new connections, change of name and other such services. Also, while all offices at the sub-centres are open, they are directed to ensure Covid appropriate behaviour,” said VN Singh chief zonal engineer Noida power department, Pashchimanchal Vidyut Vitran Nigam Limited (PVVNL).
Singh further added that all these services are available on their helpline number 1912. Consumers can also register their complaints through WhatsApp number 7859804803.
While most urban consumers are familiar with online services, there are still a large number of rural consumers in GB Nagar who still avail the facilities of local offices of the discom in the absence of internet or smartphones.
“Majority of rural consumers still visit the discom offices in their areas for redressal of their problems. To ensure their safety as well as that of the staff, a help desk is provided to assist them,” said Singh.
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